Shipping & returns.

Shipping

We currently ship to U.S. addresses. Shipping is calculated for your full cart and shown in the cart and again in secure checkout before you pay. Sales tax, if applicable, is shown at checkout after you enter your shipping address.

Each product and selected color shows its estimated shipping or delivery window. Production time is additional unless an estimate expressly says it includes production. Some pieces are fulfilled internationally and can take about 13–20 business days including production and shipping; certain items have a longer estimate shown on their product card. If your order uses more than one production partner, items may ship separately.

If we cannot ship within the time promised, we will contact you with the revised timing and the option to accept the delay or cancel for a refund to your original payment method.

Made-to-order purchases

Each piece is made for your order. Correctly made items are final sale; we do not accept returns or exchanges for a size or color selected at checkout, fit preference, or a change of mind. Please check the selected size, color, and item details before paying.

If you notice a mistake immediately after ordering, contact us as soon as possible. We will check whether production has started. Changes or cancellations cannot be guaranteed once production begins. This does not limit your rights if an item is defective, incorrect, or cannot be shipped as promised.

Damaged or defective items

If an item arrives damaged or has a manufacturing or printing defect, contact us promptly, ideally within 7 days of delivery. Include your order number and clear photos of the item and problem. We will review the claim with our production partner. For a confirmed manufacturing or printing defect, we will arrange a replacement at no additional cost. We review other damage on arrival individually. If a replacement is unavailable, we will arrange an appropriate refund to your original payment method. Do not mail the item back unless we provide instructions.

Incorrect items

If the item received differs from the product, size, or color on your HULL order confirmation, contact us promptly with your order number and photos of the item and its label. We review each case against your order and the production records, then contact the supplier when appropriate. If we confirm a fulfillment error, we will arrange the correct item at no additional cost, or an appropriate refund to your original payment method if we cannot provide it. HULL handles the customer resolution even when the supplier caused the error. Your rights under applicable law are not limited by this policy.

Need help?

Email admin@joinhull.com with your order number. We place supplier orders manually and will help you find the right item and status.